1. You work for Interviewers Unlimited. You are about to encounter your first interviewee for the day. You try to “psyche” yourself up by remembering what Murphy & Dillon indicate goes in the SOLER process of the helper listening. You finally recall that you must do the following 5 behaviors . . . : (10 points)
2. Jay Doe is your interviewee. Jay sits down and quickly tells you that he’s failing his two college courses, his wife is threatening to leave him, his children are always complaining about being hungry, and he feels like a “worthless toad”. You aren’t overwhelmed by this because you know Maslow’s hierarchy of need will help you address his issues. Verbally diagram/explain Maslow’s hierarchy and place each of Jay’s concerns on the diagram. Where would you begin with Jay? (15 points)
3. As Jay Doe leaves, you realize that perhaps you should make a greater effort to really listen to your next interviewee. To prepare yourself, you review the 6 components of active listening from your course’s “lecture” material. The content of these components and an example of each can be summarized as: (18 points)
4. Before you leave for lunch, you jot down some notes to use later to refresh your mind about the morning’s interviews. List 5 reasons why you did not take notes during the first interviews of the day. (10 points)
5. As you’re leaving the building for lunch, one of your co-workers asks to accompany you. The co-worker reports that the morning did not go well for him. One thing troubling this person was the large amount of silence in his interviews. You explain that silence is not usually a negative factor in an interview. In providing the three main reasons people are silent and explaining how to deal with each according to the “lecture” material, you say . . . . (12 points)
6. You return from lunch and discover that your usual office is not available for your next interview. You decide to use one of the unoccupied offices. Explain what “quick” adjustments you would make in the room (or what physical arrangements you would check on) to make it conducive to your needs and to comply with the three qualities (at least one item for each quality) that human service offices should communicate, according to the “lecture” material. (9 points)
7. You settle in that office with Charles Smyth, age 14, who is your next interviewee. As the interview progresses, you have the feeling that he’s not telling you the absolute truth. How, according to the “lecture” material, should you deal with this? (11 points)
8. Your last interviewee of the day has difficulty describing his situation. You try to help him by providing appropriately worded questions. Five points/guidelines from the “lecture” material you remember about questioning and an example of correctly worded questions that illustrate each of those points/guidelines are: (15 points)